Methods for Development Work

Teemu Moilanen

Ph.D. (Economics & Business Administration),
is the Head of R&D at Haaga-Helia University of Applied Sciences
in Helsinki, Finland. Dr. Moilanen has 15 years of experience of
business development as a strategic management consultant, and has
participated to more than a hundred service design projects ranging
from airlines to hotel chains. The Service Design Network (SDN), the
leading international association of service design practitioners and
academics, has accredited Dr. Moilanen as a Service Design Master.

Katri Ojasalo

Ph.D. Vice President (Education), Ph.D. is responsible
for the Bachelor and Master level education at Laurea University of
Applied Sciences in Vantaa, Finland. She completed her Ph.D. on
service productivity at Hanken School of Economics in Helsinki,
Finland in 1999. Service businesses have been her research and
development field for over 20 years; she is author or co-author of four
business books and more than 50 scientific articles, book chapters and
research papers.

Jarmo Ritalahti

Lic. Phil., a principal lecturer of tourism at Haaga-
Helia University of Applied Sciences and head of Master Degree in
Aviation and Tourism Business. His main areas of expertise are tourism,
travel intermediation and pedagogical and curriculum development
in higher education. He has worked in numerous development and
research projects especially in pedagogical development and tourism
as a regional development tool. He has published more than ten peerreviewed
journal and reader articles, conference papers and educative
books.